When their incumbent vendor closed, this bank needed a replacement fast. What followed was a 30-day deployment that changed how they managed payments, compliance, and day-to-day operations entirely.
“After the internet banking upgrade and integration, our operations were transformed. The platform has made a noticeable difference, payment processes are smoother, more accurate, and much easier to manage.” Head of Operations, Commercial Bank, Africa
Challenge
A commercial bank in Africa was locked into their existing payment system. The incumbent vendor was closing, leaving the bank with a platform that could no longer evolve and no straightforward path to replace it. Sourcing a new vendor was proving both expensive and time-consuming.
They needed more than a like-for-like replacement. They needed a payment platform with the agility to adapt, the ability to integrate with their existing core banking system without replacing it, and the governance and security controls to manage compliance and reputational risk with confidence.
Solution
Xpertek deployed SFI eVolve by combining two core modules: SFI Switch for bulk payment processing and clearing, and SFI Client for internet banking and file management. The team transitioned the bank from contract to live operations in just 30 days.
The platform integrated directly with the bank’s existing core banking system. No rip-and-replace, no systems integrator dependency, and no disruption to live operations.
For the team internally, the impact was immediate. Workflows that had required manual intervention were automated. Payment processes became faster and more controlled. And for the first time, the team had full visibility across their payment environment through transparent, user-friendly screens, giving both operations and compliance the clarity they needed.
Results
Post go-live, the bank experienced an immediate shift across its payment operations. The new system streamlined processing and increased accuracy across all channels. By optimising workflows, the bank reduced manual touchpoints. Furthermore, the governance framework, anchored by real-time controls, a full audit trail, and AES/3DES encryption, empowered the compliance team to manage reputational risk without increasing operational overhead.
“SFI eVolve doesn’t only allow us to make changes quickly without disrupting operations, their authorisation controls, encryption, audit trail and reporting, which is key to managing reputational risk, attracted us to their business. We’ve stayed because it continues to deliver reliability, governance and adaptability as our needs change.” Head of Operations, Commercial Bank, Africa
- Deployed from contract to live in 30 days, not the 18–36 months typical of comparable implementations
- Operational efficiency improved through streamlined workflows and reduced manual intervention
- Accuracy and control strengthened across all payment channels
- Compliance posture reinforced through full audit trail, AES/3DES encryption, and real-time authorisation controls
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